Refund Policy

Every Liberty Patches order is made to your specifications, so our refund policy is built around one document: your approved proof. Nothing is charged and nothing is made until you approve it. After that, we make exactly what the proof shows, and we stand behind that.

When You Are Eligible for a Refund

A refund may be issued when:

• You cancel before approving the proof. You have not been charged, so there is nothing to refund. If you prepaid for anything, such as a sample, see the sample note below.
• The finished product is materially different from the approved proof, as verified by our team. Examples include the wrong design, wrong size, wrong colors, wrong backing or wrong text.
• Your order is defective, and we are unable to remake it.

In most cases our first remedy is to remake the order at no cost to you. You may choose a refund instead if a remake cannot arrive in time for a deadline you told us about before approving the proof.

What Is Not Eligible for a Refund

Refunds are not issued for:

• Orders that match the approved proof
• Errors in the approved proof that you did not correct before approval, such as spelling, names, numbers, dates or sizes
• Minor color, texture or stitch variations between the digital proof and the physical product. These are normal in thread, fabric, PVC, leather and ink.
• A change of mind or personal preference after production
• Delays caused by shipping carriers, customs or weather
• Incorrect information you provided, including a wrong shipping address
• Damage caused by incorrect application, washing or wear after delivery

Damaged or Defective Items

If your order arrives damaged or defective:

1. Email info@libertypatches.com within 5 business days of delivery.
2. Include your order number, a description of the problem, and clear photos of the affected items and the packaging.
3. We will review your claim, usually within 2 business days, and may ask you to return a sample of the affected items.
4. If the claim is approved, we will remake the affected items or issue a full or partial refund for them.

Claims made more than 5 business days after delivery may not be accepted.

How Refunds Are Paid

Approved refunds are issued to your original payment method through Stripe, normally within 5 to 10 business days of approval. Your bank may take additional time to post the credit.

Samples

A sample purchased on its own is non-refundable. Its full cost is credited against an order placed within 30 days of the sample purchase.

Chargebacks and Disputes

Please contact us before filing a chargeback or payment dispute. We resolve most issues quickly by email. If a chargeback is filed without contacting us first, we may cancel any open orders and share order records with your card issuer. Those records include the approved proof and delivery confirmation.

Fraud Prevention

We reserve the right to request identity or payment verification, to cancel and refund orders we suspect are fraudulent, and to refuse service.

Questions

Email info@libertypatches.com or call (212) 512-2856. See also our Return & Exchange Policy and Terms of Service.