Return & Exchange Policy
Effective date:
Custom patches and products are made for you alone and cannot be resold. For that reason, we do not accept returns for change of mind. We do fix anything we get wrong. Every piece is checked against your approved proof before it ships, and if something gets through, we make it right.
Your Order Qualifies for a Remake, Exchange or Refund If:
- The product delivered is different from what you ordered on the approved proof
- The product arrived damaged or defective. Photos are required when you report it.
- The product is the wrong size compared with the approved proof
- The customization does not match the approved proof. Examples include the wrong text, colors, backing or border.
- You received fewer items than ordered, beyond the quantity variance described in our Terms of Service
Your Order Does Not Qualify If:
- The product matches the approved proof and none of the situations above applies
- The information or artwork you provided was wrong, and the product was made as approved
- The delay was caused by the shipping carrier or customs
- The package was returned or lost because of an incorrect or incomplete address you provided
- The item was damaged by application, washing or use after delivery
- The claim is made more than 5 business days after delivery
How to Start a Claim
- Email info@libertypatches.com within 5 business days of delivery with your order number.
- Describe the issue and attach clear photos of the items and packaging.
- We will reply, usually within 2 business days, with the outcome and next steps.
- Do not send items back until we confirm. If we need the items returned, we will give you instructions and a return label.
Remedies
Depending on the issue, we will:
- Remake the affected items (our standard remedy)
- Exchange them for corrected items
- Refund the affected items in full or in part, as described in our Refund Policy
Remakes are prioritized and ship as soon as they are produced.
Shipping Costs
- If the mistake is ours, we cover all shipping costs, including the return, if we ask for one, and the replacement shipment.
- If the mistake is not ours, you are responsible for any shipping costs, including re-shipping to a corrected address.
Questions
Email info@libertypatches.com or call (212) 512-2856.