Terms of Service

These Terms of Service (“Terms”) govern your use of libertypatches.com (the “Site”) and every quote, proof and order placed with Liberty Patches (“Liberty Patches,” “we,” “us” or “our”). By using the Site, requesting a quote or placing an order, you agree to these Terms. Our Privacy Policy, Refund Policy and Return & Exchange Policy are part of these Terms.

1. Our Products and Services

Liberty Patches makes custom patches, including embroidered, woven, PVC, chenille, leather, printed, 3D puff, silicone and sequin patches. We also make related custom products, including:

• enamel and lapel pins
• keychains
• woven labels
• printed lanyards
• decorated caps, shirts and hoodies

We also provide vector artwork and digitizing services. Every item is made to your specifications.

2. No Minimum Order

There is no minimum order quantity. Small orders cost more per piece because the setup work is the same regardless of quantity.

3. Quotes

• A quote confirms size, construction, backing and quantity at a stated price.
• Quotes are valid for 14 days from the date issued.
• A quote is a price, not a commitment by either party. Neither you nor Liberty Patches is bound until you approve the proof and pay.
• If you change the size, quantity, construction, backing or artwork after quoting, the price may change and we will issue a revised quote.

4. Artwork and Digital Proofs

• You may send artwork in any condition: a sketch, photo or finished logo file. We redraw rough artwork and include vector conversion and digitizing with patch orders at no extra charge.
• We send a first digital proof, normally within 24 hours of receiving a complete brief. One revision is included. Further revisions may be charged if they go beyond reasonable adjustments, and we will tell you before any charge applies.
• The proof shows size, colors, border and backing. It is your responsibility to check the proof carefully, including spelling, names, numbers, dates, colors, dimensions and placement.
• Nothing is produced until you approve the proof. Once you approve it, the approved proof becomes the specification for your order. We produce exactly what it shows.
• Digital proofs are representations. Thread, fabric, PVC, leather and ink are physical materials, so slight variation in color, texture and stitch appearance between screen and finished product is normal and is not a defect.

5. Your Artwork, Your Rights

• You keep ownership of your artwork. You also receive your stitch file, so you are free to reorder anywhere.
• By sending artwork, you confirm that you own it or have permission to reproduce it. This includes logos, trademarks, team names, insignia and characters.
• You agree to indemnify Liberty Patches against any claim that items made from your artwork infringe someone else’s rights. This covers costs, damages and legal fees.
• We may refuse any design that we believe infringes intellectual property rights. We may also refuse designs that are hateful, harassing, obscene, or that promote violence or illegal activity.
• Official insignia may be restricted. This includes military, law enforcement and government insignia. You are responsible for confirming you are authorized to order and use them.
• We may display finished products in our gallery, on social media or in marketing unless you ask us not to.

6. Payment

• Payment is requested after you approve the proof, not at the quote stage.
• Orders under $2,500 are paid in full after proof approval.
• Orders of $2,500 or more are paid 50% after proof approval. The remaining 50% is due before shipping.
• Payments are made through a secure Stripe payment link sent by email. Prices are in US dollars.
• Production begins once the required payment has been received.
• We may request identity or payment verification before starting production. We may cancel and refund any order we reasonably suspect is fraudulent.

7. Samples

A physical sample is included once your order is confirmed and paid. You may also buy a sample on its own before placing a full order. The sample cost is credited in full against an order placed within 30 days of the sample purchase.

8. Production and Delivery Times

• Standard delivery is 14 to 16 days from proof approval and payment.
• Rush orders normally run 5 to 7 business days. Every rush request is reviewed against quantity, construction and destination. A rush date applies only once we confirm it in writing.
• Delivery times are estimates. We are not responsible for delays caused by carriers, weather, customs, or events outside our reasonable control.
• We are also not responsible for delays caused by late proof approval, late payment, or changes you request.
• If an order must arrive by a fixed date, tell us before you approve the proof.

9. Shipping

• Shipping is free on US orders. International shipping is quoted per destination.
• Orders ship by UPS or FedEx. Tracking is sent by email or SMS where the carrier supports it.
• On international orders, Liberty Patches pays duties and taxes, as quoted.
• You are responsible for providing a correct and complete shipping address. Orders returned or lost because of an incorrect address are re-shipped at your expense.
• Risk of loss passes to you when the carrier delivers the package to the address you provided.

10. Quantity Variance

Custom manufacturing can produce slight overruns or underruns. On orders of 100 pieces or more, delivered quantity may vary by up to 5%. You will be charged only for the quantity actually delivered.

11. Order Changes and Cancellations

• You may cancel free of charge at any time before you approve the proof.
• After proof approval, production begins and materials are committed. Orders cannot be cancelled or changed once production has started.
• If you request a cancellation after approval but before production has started, we will refund your payment minus any costs already incurred.

12. Refunds, Returns and Remakes

Because every item is custom made, refunds and returns are limited to the situations described in our Refund Policy and Return & Exchange Policy. In short:

• We remake or refund items that are defective or do not match the approved proof.
• We do not refund items that match the approved proof.

13. Chargebacks

If there is a problem with your order, please contact us first at info@libertypatches.com so we can make it right. If you file a chargeback without contacting us, we may cancel any open orders and refuse future orders. We may also provide the approved proof, payment records and delivery confirmation to your card issuer.

14. Product Use and Care

Follow the care and application instructions for your backing type: iron-on, sew-on, hook and loop, adhesive or pin. We are not responsible for damage caused by:

• incorrect application
• excessive heat
• improper washing
• unsuitable fabrics
• normal wear and tear

Adhesive and iron-on backings may not bond permanently to every fabric. For garments that will be washed often, we recommend sewing the patch on.

15. Use of the Site

You agree not to misuse the Site. This includes:

• interfering with its operation
• attempting unauthorized access
• scraping content
• submitting false information
• uploading malicious files

All Site content belongs to Liberty Patches or its licensors and may not be copied without permission. This includes text, graphics, logos and images. Customer artwork is excluded; it remains yours.

16. Disclaimer

The Site and its content are provided “as is.” Aside from the commitments in these Terms and our Refund and Return & Exchange Policies, we make no other warranties, express or implied, to the extent permitted by law. This includes warranties of merchantability or fitness for a particular purpose.

17. Limitation of Liability

To the fullest extent permitted by law, Liberty Patches’ total liability for any claim related to an order is limited to the amount you paid for that order. We are not liable for indirect, incidental, special or consequential damages. These include lost profits, missed events, and costs of attaching or removing items.

18. Governing Law and Disputes

These Terms are governed by the laws of the State of New York, without regard to conflict-of-law rules. Any dispute will be resolved in the state or federal courts located in New York County, New York, and you consent to their jurisdiction. Before starting any formal proceeding, you agree to contact us and give us 30 days to try to resolve the issue informally.

19. Changes to These Terms

We may update these Terms from time to time. The version posted on this page with its effective date applies. An order is governed by the Terms in effect when you approved its proof.

20. Contact Us

Liberty Patches
641 Lexington Ave, New York, NY 10022, United States
Email: info@libertypatches.com
Phone: (212) 512-2856